A cozy word puzzle game for Android.
WordShift is a word puzzle game developed by Justin Pearl. This page explains how to delete the data WordShift handles. WordShift has no user accounts; game data uses random save and install identifiers (not your name, email, or phone number). A separate support reference helps locate linked devices.
Open WordShift → Settings → Reset All Progress. This clears game progress, amber, statistics, settings and gameplay caches, then attempts to replace the cloud backup with the reset state. Install/save/support identifiers and purchase retry protection remain, so Reset is not a cloud-data deletion request. Reset also does not change the identifiers Google Analytics for Firebase uses (see below). Store purchases can restore on the next launch; Reset does not cancel subscriptions or refund purchases.
WordShift may store the following on our backend, associated with random save/install identifiers:
In addition, crash and diagnostic reports are held by our crash-reporting provider (Sentry); they contain technical details such as device model, OS version, and error traces. They are not linked to your WordShift install identifier or to the save and support references above. The Sentry SDK does keep its own random installation identifier on your device so reports from one installation group together; it is deleted with the reports, and it is not shared with our backend. Purchase management (RevenueCat) likewise holds an anonymous app-user identifier tied to your store purchases; it is managed under RevenueCat’s privacy policy and the app store’s own account tools.
From app version 1.4.8, the Android app can also send usage events to Google Analytics for Firebase when its settings allow it (in the EEA, the UK and Switzerland, only with your consent; see the privacy policy). Google Analytics holds that data under a random app instance ID, not under your Support ID, install identifier or save, so we need the app instance ID to find it. If your installation has no app instance ID (for example, because your choices did not allow analytics storage), Google Analytics holds no data we can link to your device. If you allowed analytics storage and later withdrew it, the app can no longer read the ID, and data collected before then stays with Google Analytics until our 14-month retention setting removes it. Each installation has its own app instance ID: reinstalling the app or moving to a new phone starts a new one (Android’s backups do not carry it over), and data collected by an earlier installation stays under that installation’s ID, which the app on your current device cannot show, until our 14-month retention setting removes it.
To request deletion of the data above, email info@iridescent-games.com with the subject “WordShift data deletion” and include the Support ID shown in Settings so we can locate linked records. To include your Google Analytics for Firebase data, say so and send the email from Settings → Contact Support in the app: from version 1.4.8 the email it opens carries a Google Analytics ID line (your app instance ID) under the Support ID. If that line is missing, send the email from that row once more (the app may not have read the ID in time). If it is still missing, the app cannot read an app instance ID: either your choices never allowed analytics storage, so Google Analytics holds no data we can link to your device, or you withdrew that choice later, in which case data collected before then stays under an ID the app can no longer read until our 14-month retention setting removes it. Do not email your recovery code: it grants access to your backup. A Support ID helps with lookup but is not proof of ownership; we will verify your authority separately before deletion. Devices that have not completed a backup with the updated app may need additional investigation. If you can no longer open the app, tell us so in the email and we will work with whatever details you can provide (such as the approximate dates you played).
We process deletion requests within 30 days of receipt. Our retention target for our own anonymous analytics and crash/diagnostic data is up to 24 months, with earlier deletion for records we can attribute to a verified request. Our Google Analytics for Firebase data retention setting is 14 months, which limits detailed analysis of individual users and events to the most recent 14 months; summary reports are not limited by it and may be kept longer. Provider-specific records and retention are handled separately.
info@iridescent-games.com